Total Customer Support

We provide comprehensive support to assure a smooth and trouble free service.

Total Customer Support for Installed Systems

12 Months RTB Warranty

Our Return To Base (RTB) Warantee is automatically included for 12 months. This includes telephone support available on a best-effort basis (it may take a little longer to repond when we are busy). If you opt for our professional installation, you would be updated to priority telephone support.

 

 

 

Optional On-Site Warranty

With our optional On-Site Warranty, you are guaranteed a fixed cost for an unlimited number of engineer call outs (subject to fair usage policy).

Contact us now for more details.

Pay-As-You-Go Engineer Call-Out

On-site support is provided by our Call-Out service which is available to cover faulty system components. This is available on a pay-as-you-go basis, and can be initiated through Telephone Support. It allows you to just pay for what you need when you need it. Alternatvely, if you are looking for a known fixed cost for your support, it could be more efficient to consider our fixed annual support package. Often, the cost of annual support is lower than the cost of two site visits.

 

Professional Installation Benefits

If you opt for us to carry out a professional installation, or you order a solution with inclusive installation, additional benefits are available:

  • Hassle Free Deployment

    Our installers will visit site with your new system and carefully install the equipment, run any required data cabling and power (including any Power over Ethernet) and will enable correct internet operation.

  • Optimum WiFi Coverage

    The WiFi points will also be placed for optimum WiFi signal coverage, and the final system will be fully tested. The installer will also be available to provide assistance and familiarisation with the new system.

  • Integrate into any Existing Equipment

    Attending an installation also means we can integrate the solution into any existing equipment, PCs, router or network which you may already have on-site. If you need a new router, or even new broadband, we can also provide these as well.

  • Extra Benefits

    In addition to the above, with professional installations we include a customised landing page for your site, 12 months remote support, and 12 months priority telephone support.

  • Professional Installation Standards

    Teleostec carries out professional installations in line with industry best practice and standards and obtains Bicsi training to ensure those high standards are maintained.

Bicsi Trained Installer

 

Extended Flexible Support Options

Support can be enhanced by extending the support to our On-Site Warranty. The support period can also be extedned to 2 or 3 years. Guaranteed response times (SLAs) are available, starting from Next Business Day response. Contact us here for more details.